/ Positive Behaviour Management Training Course Information Train the Trainer
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Positive Response works with dozens of organisations across the UK who use PBM training in different settings. Some are large NHS hospitals or social services departments and some are independent care organisations of varying sizes. Here is a selection of case studies written by our customers to give you an outline of how it works in practice. Jo Kitts

Interview with a recently qualified PBM trainer

Q Can you describe the course?
We completed blocks of two or three days spread over three months.

The course consisted of the trainers taking us through each of the theory units in depth. We completed the group exercises and the trainers supported us in learning how to deliver the units as well as how to get the group involved by asking questions.

Each of the units has its own relevance and the trainers taught us the importance of delivering them correctly, making sure that we were aware when to complete the group exercises or show the video clips. The trainers also provided us with different scenarios as examples and asked us to think about how our own work experiences would link up with each unit.

As a group of trainees we supported each other in learning the package. I paired up with another trainee outside of the course. Together we supported each other to learn the package and practice the techniques.

We were set different tasks to complete: one of these was to learn some theory units and deliver one to the other trainees. This was very important as I was tested on delivering the unit. If I failed I would not be able to pass the course until I was competent in delivering the theory package.

The trainers took us through the practical package making sure that we could break each manoeuvre down and talk through each of the steps. I was provided with all the relevant paperwork to enable me to practice this outside of the training.

To complete the training course and pass out I needed to complete a multiple choice questionnaire, competently deliver the theory unit and demonstrate all the practical moves.

I found the course very interesting and informative. I needed to complete a lot of revision and study in my own time but I felt that it was worth it once I had passed.

Q What did you find easiest and hardest on the course?
I found that the practical was easier to learn as I had already completed this on a number of occasions as part of my job. The theory unit I had to deliver was a bit harder. I studied my units for some time and the day I delivered it I was confident speaking in front of the other trainees. I felt that it went well but knew I had a lot of learning to do to perfect the deliverance.

Q How did you get on when you delivered your first training session?
My first three day training course was nerve racking. I spent quite a lot of time at home reading and learning the theory package but it felt as if I had forgotten everything when I sat in front of the delegates! I delivered my first unit and stumbled quite a few times. But I had lots of support from my co-trainer who would help me whenever I needed it - which was quite a lot at that time! In my organisation we arranged it so the new trainers would work with one of the more experienced trainers throughout the first year.

Q Did you find it got easier?
I found that by delivering the refresher courses and inductions I grew with confidence in speaking in front of others. I found that I was starting to use my own experiences to explain different behaviours and proactive techniques that had worked. As my confidence grew I found that I was able to deliver the theory package more effectively.

Q How has the training impacted on your job in general?
Over the past year I have found that being a PBM trainer has helped me with my own job role as a manager. I support my staff to look at different ways to support our service users proactively by determining the triggers and primary preventative measures that can be introduced. Also if my staff require additional support with any of the breakaway techniques I can support them immediately.

Being a trainer has given me a much greater understanding of challenging behaviours and why they occur. My knowledge and skills have continued to grow since I first started as a trainer and I hope this will continue.

Spectrum, Cornwall