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Privacy Policy

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Privacy Policy

Website Privacy Statement

Positive Response is fully committed to respecting the privacy of its visitors to this website. This privacy statement sets out the type of information we may collect and hold, and how it is used. It also contains contact details so you can contact us if you have any queries or concerns about your personal information. Any personal information which is given will be treated with the highest standards of security and confidentiality, in accordance with the Data Protection Acts 1998.

We have structured this website so that, in general, you can visit that part of the website which is assessible without identifying yourself. Once you provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By accessing any part of this site you shall be deemed to have accepted these terms in full.

Data Protection

In some sections of this site we use electronic forms to gather personal information for purposes directly related to the services that we supply. Any information that we do collect is for internal use only and is not passed on to third parties without your prior consent. You have the right to ask us at any time to not contact you by way of direct marketing. Completion and submission of any form is entirely at the discretion of you, the user.

How we use your information

We use the information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To plan and manage our activities, possibly through researching and analysing your use of the site;
  • To provide you with information;
  • To process your request for our goods and/or services and fulfil any contractual obligations with you that arise from any order you place;
  • To provide you with further or new information about, or access to, our goods and/or services.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Cookies & Web Logs

We may capture and store some information about your computer, such as your IP address, operating system and browser type, for system administration. This information is purely statistical and does not identify you as an individual. we use this data to help us understand our users’ browsing patterns and to shape our marketing.

The Positive Response website does not use cookies.


Positive Response takes the necessary security measures to safeguard your data, from risk of loss, destruction, unauthorised access, modifications or disclosure.

The transfer of information via the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access and protect your personal data against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period of time or as long as the law requires.

Contacting us and/or accessing your personal information

Under current Data Protection legislation you are entitled to know what personal information an organisation holds about you and how that information is processed. If you wish to know what information we currently hold on you, please contact us. Your enquiry will be dealt with as soon as possible and will not take more than 30 days to process. A small fee will be payable which will not exceed £10. You also have the right to have corrected any inaccurate information. If you find that we do hold inaccurate information on you please contact us by email.