This policy applies to all staff, including senior managers, clinicians, trainers and administrative staff, or anyone working on behalf of Positive Response Training and Consultancy Ltd (Positive Response).
Positive Response believes that no service user should ever experience abuse of any kind. We have a responsibility to promote the welfare of all service users and to keep them safe. We are committed to practice in a way that protects them.
Positive Response is committed to supporting the right of service users at risk to be protected from abuse and to making sure all staff work together in accordance with national and local policies, and act promptly when dealing with allegations or suspicions of abuse.
SAFEGUARDING IS EVERYBODY’S BUSINESS
Safeguarding is the responsibility of everyone. We will work together to prevent and minimise the potential for abuse. If we have concerns that someone is being abused our loyalty to the vulnerable person comes before anything else – our company, other service users, our colleagues and the person’s friends and family.
DOING NOTHING IS NOT AN OPTION
If we know, or suspect, that a vulnerable adult is being abused, we will do something about it and ensure our work is properly recorded. We will work within the boundaries of the Multi-Agency Safeguarding for Adults and Child Protection procedures.
To support people who are experiencing, or at risk from, abuse, Positive Response is committed to:
Definition of a child
A child is under the age of 18 (as defined in the United Nations convention on the Rights of a Child).
Definition of Vulnerable Adults
The definition of a vulnerable adult is a person over the age of 18 years who:
A vulnerable person may fall into any one of the following groups: older and frail people; people with a mental health need, a learning difficulty, a physical impairment, a sensory impairment; people who are substance or alcohol dependent; or family carers providing assistance to another vulnerable adult.
Definition of Abuse
Abuse is a violation of an individual’s human and civil rights by any other persons(s) or group of people. Abuse may be single or repeated acts. It can be:
Physical: for example, hitting, slapping, burning, pushing, restraining or giving the wrong medication.
Psychological and emotional: for example, shouting, swearing, frightening, blaming, ignoring or humiliating a person, threats of harm or abandonment, intimidation, verbal abuse.
Financial: including the illegal or unauthorised use of a person’s property, money, pension book or other valuables, pressure in connection with wills, property or inheritance.
Sexual: such as forcing a person to take part in any sexual activity without his or her informed consent – this can occur in any relationship.
Discriminatory: including racist or sexist remarks or comments based on a person’s disability, age or illness, and other forms of harassment, slurs or similar treatment. This also includes stopping someone from being involved in religious or cultural activity, services or support networks;
Institutional: the collective failure of an organisation to provide an appropriate and professional service to vulnerable people. This includes a failure to ensure the necessary safeguards are in place to protect vulnerable adults and maintain good standards of care in accordance with individual needs, including training of staff, supervision and management, record keeping and liaising with other providers of care.
Neglect and acts of omission: including ignoring medical or physical care needs. These can be deliberate or unintentional, amounting to abuse by a carer or self-neglect by the vulnerable person: for example, where a person is deprived of food, heat, clothing, comfort or essential medication, or failing to provide access to appropriate health or social care services.
Abuse may be carried out deliberately or unknowingly.
Abuse may be a single act or repeated acts.
People who behave abusively come from all backgrounds and walks of life. They may be doctors, nurses, social workers, advocates, staff members, volunteers or others in a position of trust. They may also be relatives, friends, neighbours or people who use the same services as the person experiencing abuse.
Concerns about or evidence of abuse can come to us through:
As most of Positive Response services are indirect, the second of these is likely to be the most commonly encountered scenario.
Positive Response recognises that it has a duty to act on reports, or suspicions of abuse or neglect. It also acknowledges that taking action in such situations is never easy. This may be even more difficult for trainers as they will usually come to hear of disclosures of abuse/neglect from staff whilst delivering training courses and will therefore probably have no first-hand knowledge of the person experiencing the suspected abuse or neglect or the context.
If staff receive any information about possible abuse they should:
Positive Response will ensure that any allegations made against members or member of staff will be dealt with swiftly.
Where a member of staff is thought to have committed a criminal offence the police will be informed. If a crime has been witnessed the police should be contacted immediately.
The safety of the individual(s) concerned is paramount and it should be ensured that they are safe and away from the person(s) who are the alleged perpetrators.
The named person will liaise with the Adult/Child Protection officer in the locality concerned to discuss the best course of action and to ensure that the Positive Response procedures are coordinated with any other enquiries taking place as part of the ongoing management of the allegation.
Positive Response is committed to maintaining confidentiality wherever possible and information around Safeguarding Vulnerable Adults & Children issues should be shared only with those who need to know. For further information, please see Positive Response’s Data Protection Policy.
All allegations/disclosures/concerns should be recorded in writing. The information should be factual and not based on opinions, record what the person tells you, what you have seen and any the evidence of any witnesses, if appropriate.
The information that is recorded will be kept secure and will comply with data protection.
Positive Response has an appointed individual who is responsible for dealing with any Safeguarding concerns. In their absence, a deputy will be available for workers to consult with. The named person for Safeguarding within Positive Response is:
Named Person for Safeguarding: Mark Hilley
Office telephone number: 01326 377401
Mobile number: 07527 482957
Name of deputy person: Melody Kozlowski
Office telephone number: 01326 377401
Email via website contact page
The roles and responsibilities of the named person(s) are: